bdgo 22 Privacy
Policy

1. Information We Collect

bdgo22 collects personal information from users in several ways: directly through account registration and verification, automatically through your use of the platform, and occasionally from third-party sources such as payment processors and identity verification services. The categories of information we may collect include the following.

1.1 Registration & Account Data

When you create a bdgo22 account, we collect the personal information you provide, which includes:

• Full legal name
• Date of birth (to verify you are aged 18 or above)
• Residential address in Bangladesh
• Email address
• Mobile phone number
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, BDT)

1.2 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) obligations, bdgo22 may request and retain copies of identity documents, including:

• National Identity Card (NID) issued by the Government of Bangladesh
• Valid passport (photo page)
• Bangladesh driving licence
• Proof of residential address (e.g., utility bill, bank statement dated within 90 days)

These documents are used exclusively for identity verification, age confirmation, and anti-money laundering (AML) compliance. They are stored securely in encrypted form and are not shared with any third party except as required by law or as described in Section 3 of this Policy.

1.3 Financial & Transaction Data

When you make deposits or request withdrawals via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, bdgo22 receives transaction records including:

• Payment method type and masked identifier (e.g., last four digits of card, mobile wallet number)
• Transaction amounts in BDT
• Transaction timestamps and reference numbers
• Deposit and withdrawal history

bdgo22 does not store full card numbers or mobile financial service PINs. All payment data is transmitted directly to our payment processing partners using encrypted channels.

1.4 Usage & Technical Data

When you use bdgo22, our servers automatically collect certain technical information, including:

• IP address and approximate geographic location (city/district level)
• Device type, operating system, and browser version
• Pages visited, features used, and time spent on the platform
• Game sessions, betting history, and wager amounts
• Login timestamps and session duration
• Referring URL (if you arrived at bdgo22 from another website)

This technical data is used to maintain platform security, troubleshoot issues, improve the user experience, and comply with our responsible gaming obligations. It is not used to build advertising profiles or sold to marketing companies.

1.5 Communications Data

If you contact bdgo22 via live chat, email ([email protected]), or any other communication channel, we retain records of those communications, including the content of messages, contact timestamps, and any attachments or documents shared. These records are used to resolve your enquiry, improve support quality, and maintain a complete history of your account interactions.

2. How We Use Your Data

bdgo22 uses the personal information it collects for the following clearly defined purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent or as required by applicable law.

Purpose	Data Used	Legal Basis
Account creation & management	Registration data, contact details	Contract performance
Identity & age verification (KYC)	ID documents, date of birth	Legal obligation
Processing deposits & withdrawals	Financial & transaction data	Contract performance
Fraud prevention & AML compliance	Transaction data, usage data, IP address	Legal obligation
Responsible gaming monitoring	Betting history, session data, usage patterns	Legitimate interest
Platform security & access control	Technical data, login records	Legitimate interest
Customer support	Communications data, account data	Contract performance
Service improvement & analytics	Aggregated usage data (anonymised)	Legitimate interest
Promotional communications (opt-in only)	Email address, game preferences	Consent

2.1 Promotional Communications

bdgo22 may send you promotional emails about bonuses, seasonal offers (such as BPL promotions, Eid special offers, or Pohela Boishakh campaigns), and new game launches — but only if you have explicitly opted in to receive such communications during registration or via your account settings. You may withdraw this consent at any time by updating your communication preferences in your account dashboard or by contacting [email protected].

Opting out of promotional communications does not affect your ability to receive transactional messages, which include account security alerts, deposit confirmations, withdrawal notifications, and KYC-related correspondence. These operational messages are sent as a necessary part of the service and cannot be disabled while your account remains active.

3. Data Sharing & Disclosure

bdgo22 does not sell, rent, or otherwise transfer your personal data to third parties for commercial or marketing purposes. We share your information only in the limited circumstances described below, and only to the extent necessary for the specified purpose.

3.1 Payment Processing Partners

To process deposits and withdrawals, bdgo22 shares the minimum necessary financial information with our licensed payment processing partners, including bKash, Nagad, Rocket, Upay, and the card networks supporting Visa and Mastercard transactions. These partners are contractually bound to use your data only for the purpose of processing the relevant transaction and must maintain data security standards consistent with those applied by bdgo22.

3.2 Identity Verification Providers

bdgo22 may use accredited third-party identity verification services to assist in completing KYC checks. Where this is the case, only the specific documents and data points required for verification are shared, and the verification provider is bound by strict confidentiality obligations.

3.3 Game Software Providers

The game studios and platform providers whose software powers games on bdgo22 — including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi — may receive anonymised session and game-play data necessary to operate the games and calculate results. These providers do not receive your personally identifiable registration data unless required for specific technical integrations, which are governed by data processing agreements.

3.4 Legal & Regulatory Disclosure

bdgo22 may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or regulatory directive. We will make reasonable efforts to notify you of such disclosures where permitted by law, but we are not able to guarantee advance notification in all cases.

3.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of bdgo22's business, your personal data may be transferred to the acquiring entity as part of that transaction. In such a case, the acquiring entity would be required to honour the commitments made in this Privacy Policy or obtain your consent before applying any materially different data practices.

4. Cookies & Tracking

bdgo22 uses cookies and similar technologies on bdgo22.app to ensure the platform functions correctly, remember your preferences, maintain your session security, and gather aggregate performance data. The following table describes the categories of cookies in use.

Cookie Type	Purpose	Duration
Strictly Necessary	Session management, login state, security tokens	Session / up to 24 hours
Functional	Language preference, display settings, game lobby layout	Up to 12 months
Analytics	Aggregated page-view and feature-usage statistics (anonymised)	Up to 13 months
Responsible Gaming	Session timer data, deposit limit enforcement flags	Session / per-login

4.1 No Third-Party Advertising Cookies

bdgo22 does not use third-party advertising networks, retargeting pixels, or cross-site tracking technologies. Cookies on bdgo22 are first-party only and are used exclusively to operate the platform and improve your direct experience on bdgo22.app.

4.2 Managing Cookie Preferences

Strictly necessary cookies cannot be disabled as they are essential for the platform to function. You may manage functional and analytics cookies through your browser settings. Most modern browsers allow you to view, block, and delete cookies via the Settings or Privacy menus. Please note that disabling functional cookies may affect your experience on bdgo22, as your preferences will not be remembered between sessions.

5. Data Retention

bdgo22 retains your personal data for as long as your account is active and for a defined period after account closure, as required by our legal, regulatory, and anti-money laundering obligations.

• Active account data is retained for the duration of the account's active status and for a minimum of 5 years after the account is permanently closed.
• KYC and identity verification documents are retained for a minimum of 5 years from the date of the last transaction or account closure, whichever is later, in line with AML best practices.
• Transaction records (deposits, withdrawals, wager history) are retained for a minimum of 5 years after the relevant transaction date.
• Customer support communications are retained for a minimum of 3 years from the date of the last communication in a given support thread.
• Technical and usage data is retained in identifiable form for up to 24 months, after which it is aggregated and anonymised for long-term analytics purposes.

Following the expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be linked to any individual. bdgo22 conducts periodic data audits to ensure that data past its retention period is removed from active systems in a timely manner.

6. Your Privacy Rights

bdgo22 respects your rights over your personal data. Registered players may exercise the following rights by submitting a written request to [email protected]. We will acknowledge all requests within 5 business days and provide a substantive response within 30 calendar days.

6.1 Right of Access

You have the right to request a copy of all personal data that bdgo22 holds about you. Upon a verified request, we will provide a structured summary of your account data, KYC records, transaction history, and communications data in a readable format.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For changes to sensitive fields such as name or date of birth, we may require supporting documentation to verify the requested change before updating our records.

6.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal data. Please note that this right is subject to our legal retention obligations — bdgo22 is required by AML and responsible gaming regulations to retain certain account and transaction records for a defined minimum period even after account closure. Where deletion is not legally permissible, we will explain the specific reason clearly in our response.

6.4 Right to Restrict Processing

You may request that bdgo22 restrict the processing of your personal data in specific circumstances, such as while a rectification request is being assessed or where you have objected to processing and a determination is pending. Where processing is restricted, your data will remain stored but will not be used for any purpose beyond the legal minimum required.

6.5 Right to Object

Where bdgo22 processes your data on the basis of legitimate interest (such as service improvement analytics), you have the right to object to that processing. Upon receipt of a valid objection, bdgo22 will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.

6.6 Withdrawing Consent

Where processing is based on your consent (such as promotional email communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal. Withdrawal of consent for promotional communications can be actioned immediately via your account settings or by emailing [email protected].

7. Data Security

bdgo22 employs a multi-layered technical and organisational security framework to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Key security measures in place include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and bdgo22 servers
• AES-256 encryption at rest for all stored personal and financial data
• Multi-factor authentication available for all registered player accounts
• Role-based access controls ensuring that bdgo22 staff can only access personal data on a strict need-to-know basis
• 24/7 security monitoring including automated anomaly detection and intrusion prevention systems
• Regular penetration testing and vulnerability assessments conducted by independent security professionals
• Secure data centre infrastructure with physical access controls and environmental protections

Despite these measures, no online platform can guarantee absolute security against all possible threats. If bdgo22 becomes aware of a security breach that is likely to result in a risk to your rights and freedoms, we will notify affected players and relevant authorities without undue delay in accordance with our incident response procedures.

You also play an important role in keeping your account secure. bdgo22 recommends that all registered players use a strong, unique password for their bdgo22 account, enable multi-factor authentication, and never share login credentials with any other person. If you believe your account has been compromised, contact [email protected] immediately.

8. Changes to This Privacy Policy

bdgo22 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or platform features. The current version of this Policy, along with its effective date, is always available at bdgo22.app/privacy-policy.

Where we make material changes to this Privacy Policy — meaning changes that significantly affect how we collect, use, or share your personal data — we will notify registered players by email to the address on file, or via a prominent notice within the bdgo22 platform, at least 14 days before the changes take effect. Your continued use of bdgo22 following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.

For minor or administrative changes (such as clarifications of existing practices, corrections of typographical errors, or formatting updates), bdgo22 reserves the right to update the Policy without advance notice, though the revised effective date will always be updated at the top of the document.

If you have any questions, concerns, or requests regarding this Privacy Policy or bdgo22's data practices, please contact our support team at [email protected]. We are available around the clock and aim to respond to all privacy-related enquiries within 5 business days.